NeedForSlots Privacy Policy

At NeedForSlots, we are committed to protecting your personal data and respecting your privacy whenever you use our casino and sportsbook platform. This Privacy Policy explains how we collect, use, store and protect your information when you visit needforslots.com, register an account, make deposits, play our games or place bets. By using our services, you agree to the practices described below.

Information We Collect

We collect several categories of information in order to provide our services, process payments and comply with our legal obligations. We gather your registration data such as your name, date of birth, email address, phone number and country of residence. We also track your gaming activity, including deposits, withdrawals, wagers and bonus usage, to improve our services and to maintain accurate account records.

• We collect identity verification documents, including your passport, national ID card or driving licence.
• We collect proof of address documents, such as utility bills issued within the last 90 days.
• We collect copies of payment cards used for deposits and bank statements where relevant for source-of-funds checks.
• We collect selfies submitted alongside identification documents during the verification process.
• We record device information, IP addresses and browser data to detect fraud and enforce our Terms and Conditions.

How We Use Your Information

We use your personal data to create and manage your NeedForSlots account, process deposits and withdrawals, verify your identity and prevent fraudulent activity. We also use your information to communicate with you regarding promotions, account updates and customer support matters. Our Loyalty System and bonus offers, including the Welcome Package and VIP Club benefits, rely on your activity data to calculate wager points, deposit points and rakeback eligibility.

We may use your data to detect attempts to circumvent our geographic restrictions, including the use of VPNs or other tools to falsify your location, which constitutes a breach of our Terms and Conditions.

Verification and Document Handling

We carry out identity verification at the first withdrawal request, and we reserve the right to repeat this process at any time. You must provide requested documents within 15 days, and we will not process any withdrawal until verification is complete. If your documents are not in the Latin or Cyrillic alphabet, we may require video verification or a phone call to your registered number as part of our security procedures.

Sharing of Information

We do not sell your personal data to third parties. We may share your information with payment providers, identity verification services, regulatory authorities and professional advisors where necessary to operate our business and comply with applicable laws. Our Terms and Conditions are governed by the laws of Costa Rica, and any disputes regarding data handling fall under the exclusive jurisdiction of Costa Rica.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, accounting and regulatory requirements. If your account remains inactive for 12 consecutive months without a login, we may apply an inactive account fee, and your data will continue to be retained in accordance with our record-keeping obligations.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, remember your preferences and analyze how you interact with our games and sportsbook features. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our site.

Your Rights

You have the right to request access to the personal data we hold about you, to request corrections where information is inaccurate, and to request deletion of your data subject to our legal retention obligations. You may also object to certain processing activities or request that we restrict how we use your information. To exercise these rights, you can contact our support team through live chat or by email.

• You have the right to request a copy of your personal data.
• You have the right to ask us to correct inaccurate information.
• You have the right to request erasure where legally permissible.
• You have the right to withdraw consent for marketing communications at any time.

Security Measures

We implement technical and organizational measures designed to protect your personal data from unauthorized access, loss or misuse. We restrict access to sensitive information to employees and partners who need it to perform their duties, and we require that all payment methods be registered in your own name, with shared, business or family accounts not accepted.

Restricted Jurisdictions

Our services are not available to residents of certain restricted countries, as outlined in our Terms and Conditions. If you access our platform from a restricted jurisdiction, we may be required to suspend your account and decline to process your personal data for service purposes, aside from compliance obligations.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of our services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please contact our support team at [email protected]. Our customer support is available 24/7 via live chat and email to assist with any privacy-related inquiries regarding your NeedForSlots account.